Terms and Conditions

  1. Bond Back Guarantee

    • Superior Spotless has a Bond Back Guarantee that is valid for 72 hours. This guarantees that if we receive any notifications from you or your real estate agent, we will return to the property and reclean any problem areas free of charge. Our Bond Back Guarantee only covers the cleaning aspects of the Bond, which are provided by our checklists and our quotes. We do not hold responsibility for any damages that are caused by the tenant If your real estate agency is unhappy with the services that have been performed, please request a reclean. We do require that your landlord specify the areas that we need to readdress, with photographic evidence to show your claims. There may be the rare occasion where no amount of cleaning may be able to fix any problem areas left in your home. In these instances, Superior Spotless will forego the Bond Back Guarantee for that aspect of the clean. We will let you know during the initial inspection or immediately after a thorough cleaning attempt has been made. Examples of these cases may include

      • Permanent Carpet Stains
      • Permanent Hard Water Stains
      • Permanent Wall Marks
      • Mold
      • Rusting
      • Grease Stains
  2. Cancellation and Rescheduling

    • If you ever have a change of mind, there will be no need to worry. Just make sure you give us a 72-hour notice in order to avoid any cancellation penalties
      We reserve the right to cancel your booking at a cost of $100 if:

      • Our team could face any health or safety concerns
      • There is no one available to let us inside at the time of service and/or no other access to the property has been given
      • The property is not ready for service i.e. Home is still excessively messy or still furnished, tenants are still in the process of moving or tradesmen are still working on the property
      • The property has unreasonable access to parking, water and/or electricity
      • We have not been given 72 hours cancellation notice

      We reserve the right to charge a rescheduling fee of $100 if:

      • We have not been given 72 hours rescheduling notice
      • You have requested more than one reschedule
  3. End of Lease Cleaning Service

    • Our end of lease cleaning service provides a standard package for rooms, bathrooms, and kitchens outlined in the checklists on our website which we provide to you and our cleaners.
      However, it is possible that you may need extra services to cover other aspects that your real estate agent may request. These can be added as ‘extras’ using our quotation form

      • Carpet steam clean
      • Wall wash
      • External Window wash
      • Appliance interior deep clean
        • Fridge/Freezer
        • Dishwasher
      • Blind/shutter deep clean

      There are few things that we do not cover

      • Areas outside of normal reach or that may be inaccessible
        • Ceiling, ceiling fans, Light fixtures, or windows
      • Barbecues
      • Gardens

      We also offer a Key pickup/drop-off service from your real estate agent for an additional $30

  4. Customer responsibilities

    • It is better to be safe than sorry.

      • If you know of any hazards, slippery surfaces or other dangers that may impact the health of our cleaners, please let us know before we begin the service
    • Parking

      • The responsibility of parking is up to the client. Our cleaners require parking for the entirety of your clean. If no free parking is available, either on the street or in your building, the customer will need to cover the cost of paid parking. We will provide receipts after the clean and charge the full amount
    • Leaving something behind

      • We know that moving can be tough and a few pieces of trash may be left behind. We understand completely, however if your cleaners find that your residence requires a trip to the bin, we charge an extra fee for the bin service
    • Heavy items

      • If you need us to clean behind or under any heavy items, it is not a problem. We just need these items to be moved before we start the service. Any items moved either before or after the service will be performed at your own risk
    • Give cleaners space

      • Whilst we love to discuss everything from politics to weather, this may not be the best time for a chat. For our team to perform their job to the fullest, we kindly ask you to leave the property and give us unencumbered and unobstructed access to all areas requiring our services
    • Empty house stays clean

      • After performing our end of lease clean, we need the premises to remain empty. As it can be expected, if there are movers, contractors, or other persons in your property before your final inspection, the integrity of the bond clean can be compromised
    • Offering your own equipment

      • We do appreciate the gesture. However, for the safety of our team, we kindly ask that these are to be non-caustic and non-toxic. Please also make sure that any products or equipment have not been tampered with
  5. Payment

    • Online

      • Immediately after booking online, your payment will be processed via ____ and an invoice will be sent to your email. If the original quote needs to be amended upon initial inspection, the difference can be paid in cash, or if you prefer, processed as a separate charge to your credit card
    • Promo codes

      • Superior Spotless promo codes are subjected to certain terms and conditions which include:
        • “Promo code” means a code that must be entered at checkout on online transactions in order to receive a discount or benefit
        • Must be redeemed within the validity period
        • Not redeemable for cash and cannot be used to purchase gift cards
        • Cannot be applied to previously placed orders or products not in stock at the time of purchase
        • Promo codes cannot be combined with other offers and can only be redeemed once per customer
        • Not transferable or redeemable for cash or credit
  6. Accidents, Breakage and Damage

    • In the rare case that an accident, breakage or damage does occur, our team will inform you as soon as possible. We will work with you, your real estate agent, and our insurance company to seek a resolution Superior Spotless will not be held responsible for repair or replacement of broken items or damage due to pre-existing wear and tear, incorrect installation, assembly or usage. We also will not be held accountable for any accidental losses or damages to items as residences should be completely unfurnished upon arrival during a bond clean

  7. Indemnity

    • The customer covers Superior Spotless against

      • All losses or liabilities that are directly or indirectly as a result of our service, including all losses or liabilities resulting from a breach of customer’s warranties
      • All legal costs and other expenses in connection with a demand, action, arbitration or other proceedings. This includes mediation, compromise, out of court settlement or appeal, as well as any action taken for the recovery of a debt from the customer

Superior Spotless reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms, at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes.

Phone: +61 424 284 443
Mon-Fri: 8:00 am – 5:00 pm
Sat-Sun: 8:00 am – 1:00 pm
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